Lucy Parsons (Osteopath) and Jonathan Monsen (Osteopath) would love to hear your views! We endeavour to ensure that you receive the highest quality care, consequently if you are unsatisfied with anything at The SW7 Clinic we would welcome your feedback. Whether you want to let us know something we could improve upon or an area of the clinic you felt was great; let us know.
If you have a concern or complaint about your treatment at The SW7 Clinic then we need to know therefore please inform us as soon as possible. We will treat your complaint seriously, in a timely fashion and will review and modify our practice wherever necessary.
Step One - Internal Complaints Resolution
We would encourage you to contact the practitioner involved as soon as possible with any concerns or complaints you have, this allows us to resolve the matter directly.
If we can not speak at the time, we would arrange a mutually convenient time to discuss your concerns.
We aim to find out what happened and what went wrong, make sure you receive an explanation and apology where appropriate and deal with your complaint to reach an amicable solution. We would then review our practice to ensure that this problem does not occur again.
If this does not resolve your complaint satisfactorily then we would encourage you to contact another practitioner in the team and they will listen to your concerns and assist you where appropriate.
Step Two- Peer Complaints Resolution
Should none of the The SW7 Clinic team be able to resolve your complaint satisfactorily, please contact our colleague Christina Hellmann, she will be able to provide an external perspective and help mediate a resolution.
Tel: 07814 184 347
Step Three- British Osteopathic Association Complaints Resolution Service
If you still do not feel that your complaint has been resolved to your satisfaction you can contact the British Osteopathic Association by phone on 01582 488455 or email at to discuss your concerns.
Step Four- General Osteopathic Council
If the situation has not been resolved to your satisfaction and you wish to instigate a formal complaint with the regulatory body you can contact the General Osteopathic Council and find more information at http://www.osteopathy.org.uk/information/complaints/