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the sw7 clinic lucy parsons jonathan monsen osteopathy south kensington custom orthotics
the sw7 clinic lucy parsons jonathan monsen osteopathy south kensington custom orthotics

Changes in place due to Covid-19

Due to Covid-19 we are changing the way our practice works to protect our patients and ourselves. We are currently open but operating at a slightly reduced capacity to accommodate the changes required to help keep everyone safe. At present, the only onsite appointments taking place are for Osteopathy and Sports Massage.


From the 19th of July 2020 there will be no change to the rules regarding wearing face masks in clinic. Due to the the close contact nature of treatment you will still be required to wear face masks for the duration of your appointment. 

New For Patients 

We are currently sending out screening questions the evening before your appointment. These questions will screen for any symptoms of Covid-19. Please ensure that you have filled out these questions before your appointment.

Hand Sanitiser:

You will be asked to use hand sanitiser when you arrive at the clinic before you enter. 


We currently need all patients to wear either a type IIR surgical mask, FFP 2 (N95) without a valve or FFP 3 (N99) without a valve. If you don’t have any of these we will give you a surgical mask when you arrive.

No Waiting Area:

To stop patients coming in contact with one another we are not operating our waiting area, so please arrive on time rather than early for appointments.

Plinth/Couch Cover:

Due to the plinth no longer having a fabric cover you may wish to wear a t-shirt and loose/stretchy shorts for comfort/warmth.



If you have any symptoms of Covid-19 or have been in contact with anyone who has in the past 14 days, please tell us before your face-to-face appointment.

The main symptoms of coronavirus if you Haven't had a COVID vaccine are:

  • High temperature

  • New, continuous cough 

  • Loss or change to your sense of smell or taste

  • Headache

  • Sore throat 

  • Runny nose 

Most people with coronavirus have at least one of these symptoms.

The main symptoms of coronavirus if you Have had a COVID vaccine are:

  • Headache

  • Sore throat 

  • Runny nose 

  • Sneezing

  • Persistent cough 

Most people with coronavirus have at least one of these symptoms.

Please inform us if you develop symptoms of or test positive for COVID-19 within 3 days of you treatment at the clinic.


Contactless payment methods will be used whenever possible.

New Clinical Procedures 

All active practitioners are wearing FFP3 valveless mask whilst patients are in the building and for a time after as is required to sanitise the clinic.

All surfaces are to be cleaned with anti-viral cleaning agents between and after each patient appointment. Pre-existing furniture has been replaced with easy-to-clean alternatives to ensure thorough cleaning. Fabric plinth covers have been removed. Pillow cases have been replaced with easy-to-clean, water resistant case to ensure through cleaning.

Correct hand washing procedure has displayed in the bathroom facilities.

Hand sanitiser is to be used at all points of contact between the practitioner and the clinic environment.

If a patient reports symptoms during a treatment session; they will immediately be asked to leave and the clinic will close until negative COVID test have been obtained. 


Although we are taking all these precautions to optimise safe practice, there is still risk to attending a physical appointment and we asked you to consider that risk with regard to yourselves and to any other (high risk) individuals you come into contact with (regularly or irregularly).

Please let us know if you have any questions and please stay safe,


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